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The 5 benefits of customer journey mapping your complaints service

At first glance, mapping your customer’s complaints journey may not seem like a priority for social housing providers. It is an important part of the process to ensure that you are providing the best service possible to your customers.
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Providing insight into claimants’ experiences of ESA and PIP

We are delighted that the Department for Work and Pensions has published our report into claimants’ experiences of completing the Employment Support Allowance (ESA) and Personal Independence Payment (PIP) questionnaires.
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Innovation and knowledge development in occupational health

We are delighted that the Department for Work and Pensions and the Department of Health and Social Care have published our report on innovation and knowledge development among occupational health providers.
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Flexible Operating Hours Evaluation results published

We worked in partnership with Frontier Economics to tackle this question and more, in the evaluation of the Flexible Operating Hours (FOH) pilots.
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