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Finding the best way to communicate with your customers

Zoom calls whilst carrying out repairs, call centre staff working remotely, and closed neighbourhood offices… Continuing to provide efficient and professional customer communication has certainly had its stumbling blocks over the last 18 months.
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When life presents unexpected choices

Sometimes things don’t go to plan. Sometimes we simply don’t know what we want. This is true of most things in life from choosing an ice cream flavour to buying a house.
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Trust and transparency are the new key drivers of satisfaction

Asking a simple follow-up question helps you understand whether your operatives/contractors are communicating next steps, how residents feel about the communication they’ve received, and the steps you can take to improve that communication.
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The Equality and Human Rights Commission publishes results of restraint in schools inquiry

The Equality and Human Rights Commission (EHRC) has published the results of their inquiry into the use of restraint in schools in England and Wales.
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