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Our inaugural Graduate Index report is published

The Graduate Index is a survey that measures graduates’ successes across seven social and personal measures.
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Listening and learning from customer feedback – best practice roundtable summary

The Regulator of Social Housing has already expressed that customer satisfaction should not be a box ticking exercise. Part of the feedback cycle is demonstrating the actions and interventions you are taking.
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HM Treasury (HMT) has published evaluation results from the PrizeSaver pilot scheme

Over 1 in 10 account holders listed PrizeSaver as their only savings account, suggesting the scheme encouraged some first-time savers, and over 4 in 10 said they were now saving more regularly since opening a PrizeSaver account.
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What is two-way customer journey mapping?

This article will discuss what two-way customer journey mapping is, how it differs from traditional customer journeys, and how you can use this technique yourself.
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