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In a world of increased brand awareness, but in a sector of limited choice – does reputation really matter in social housing?

In a world of increased brand awareness, but in a sector of limited choice – does reputation really matter in social housing?
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The heart of the matter: measuring your Customer Trust Score

A recent study suggests trust in government bodies and authorities has flatlined. In this blog, we examine why trust matters in social housing, and why increasing numbers of registered providers are measuring Customer Trust as a key metric.
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Realising the value of volunteering

When we were exploring volunteering opportunities a partnership with Future Frontiers helping young people choose their future careers was a natural choice.
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Scottish Employer Perspectives Survey: 2019

Results from a high-profile, large-scale survey of employers in Scotland, conducted by IFF Research, are now published.
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