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Customer journey mapping in social housing: See your services through your customers eyes

As we increasingly look to engage with and empower residents, it’s never been more important to see your services through the eyes of your customer.
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45% of the UK workforce furloughed amid COVID-19 pandemic

As many as 41% of the UK workforce have already been furloughed, with a further 4% soon to be, suggests a recent large-scale study exploring the impacts of the coronavirus pandemic on UK businesses.
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Evaluating processes and impact in social housing

When it comes to new initiatives, like those affecting our communities and neighbourhoods, we need to understand the impact of the changes we are putting into place.
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Coronavirus in social housing: sharing solutions

Our research in partnership with CASS, operated by Pay.UK, found that millions of overdraft users are currently sticking with their current account providers, due to misconceptions around switching current account when using an overdraft.
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