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How is customer experience (CX) changing in social housing?

Customer experience (CX) strategies are designed to take into account more than just the mechanical process of delivering services to customers. They should consider how each interaction works best for customers.
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Getting started with your CX strategy in social housing

With increasing frequency, organisations are focusing on ways to tailor and improve individualised customer experiences. Sometimes, this takes the shape of new KPIs.
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How to create great customer experiences in social housing

In recent months, we’ve helped several of our social housing partners improve the experience they provide to their residents, through the co-development of customer experience (CX) strategies with their customers.
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Landlords are learning lessons from the Covid-19 lockdowns

The past few months have really heightened the importance of our living arrangements, both in terms of our home and wider neighbourhood.
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